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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎02-05-2012
My Device: Blackberry curve 8520
My Carrier: O2

wi-fi and email setting never works!!! Help, please!!!

I bought a Curve 8520 from O2, without internet data allowance. Ever since the day I got it, the wi-fi setting didn't seem to work properly. The 'wi-fi' icon on the home screen is permenantly grey, and there is always a white '-' after  'wi-fi' in the 'manage connection' window, although the mobile shows that it has been connected to the wi fi network. In the browser selection, there is only a 'hotspot' and an 'O2 active'. 


The other problem is about email setting. In the 'Email setup' panel, there is only a 'I want to use a work email account with a blackberry Enterprise Server', but without a private email account seeting. And without being able to connect to a wi fi network, I cannot use the email function at all!


The other equiry is about the 'SIM card' option in 'Advanced option' list. The phone number appear to be 'unknown number'. 


How can I solve these problems? 

Forums Veteran I
Posts: 2,077
Registered: ‎10-10-2010
My Device: Priv
My Carrier: Three UK

Re: wi-fi and email setting never works!!! Help, please!!!

In order to use the data functions on the Blackberry you will need a Blackberry Bolt On from O2 so give them a call and see what options they offer.