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BlackBerry® OS Smartphones

New Member
Posts: 4
Registered: ‎03-22-2013
My Device: blackberry curve 9300
My Carrier: orange


my wi-fi says it is connected to my wireless router however there is a grey dash symbol next to it and not a tick,could someone tell me why is this,or help me change it? THANKS.

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: wi-fi


Welcome to the BlackBerry® Support Community Forums.


Have you tested with multiple Wi-Fi® networks? If you are just having issues with your home or work Wi-Fi network this may be caused by media access control (MAC) address filtering being enabled  on the Wi-Fi network. Try adding the MAC address of the BlackBerry® smartphone to the accepted MAC address list for the Wi-Fi network. The steps to complete this may vary depending on the wireless router, see the product documentation for the wireless router for information on completing these steps.

Here is how to find the MAC address of a Wi-Fi enabled BlackBerry smartphone: http://btsc.webapps.blackberry.com/btsc/KB13233





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