Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

Posts: 1
Registered: ‎06-02-2012
My Device: curve 8520
My Carrier: talktalk

wifi connection

I am having trouble connecting my Blackberry Curve 8520 to my home router. I keep getting the message 'this wireless router supports wifi protected set up. To connect using a pin click next'. Having pressed next the message then reads 'provisioning wifi profiles. Enter this pin into your wireless router (and gives a number that changes each time)'. How do I enter a number into a router??  I didn't think this was possible .. and I have no way of entering numbers into my router. Any help would be great!!

Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: wifi connection

Hi and Welcome to the Community!

fed123 wrote:

I keep getting the message 'this wireless router supports wifi protected set up. To connect using a pin click next'.

This is where it's counter-intuitive. Rather than clicking "next", click whatever else is available (e.g., ignore, continue, etc.). That will bypass the PIN method and allow you to finish entering your WiFi configuration.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Posts: 59
Registered: ‎07-01-2009
My Device: Android HTC One X
My Carrier: Cellcom

Re: wifi connection

On my 9700 pressing Cancel does not bypass the blockade.

HOWEVER - moving the focus to the Cancel and then pressing the Menu button does.


RIM should have kicked the bucket already.