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New Contributor
Posts: 2
Registered: ‎04-22-2013
My Device: Curve 8520
My Carrier: Base

wifi doesnt turn on after update to os 5.0 for curve 8520

Hey all,

I upgraded my os to 5.0 by performing a wipe and then install on my curve 8520. 

The wifi symbol never turns up. i tried hard reset by pulling out the battery, i also checked the host routing tables and they do not update either. The WIFI doesnt get connected at all. It says CANNOT CONNECT TO WIFI. 

Please let me know if there is  a workaround possible? 

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: wifi doesn't turn on after update to os 5.0 for curve 8520

Hey jasmine_vyas,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you can you clarify if you are able to turn on the Wi-Fi feature? And if yes, have you tested connecting to multiple Wi-Fi networks?

 

I look forward to hearing back from you.

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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Highlighted
New Contributor
Posts: 2
Registered: ‎04-22-2013
My Device: Curve 8520
My Carrier: Base

Re: wifi doesn't turn on after update to os 5.0 for curve 8520

hello HB,

Yes. I have tried doing that. The Wifi doesnt turn on at all.. No matter what i do.

Thanks in advance for your help 

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: wifi doesn't turn on after update to os 5.0 for curve 8520

Hey jasmine_vyas,

 

I would suggest doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339.

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!