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BlackBerry® OS Smartphones

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Regular Contributor
Posts: 84
Registered: ‎12-22-2008
My Device: Bold 9650
My Carrier: US Cellular

wifi issue possibly

When i use the internet on the Bold 9650 using wifi it seems very slow.  I disconnected the mobile connection and left the wifi connected and the browser does not find the webpage.  Does this mean that wifi is not working on the phone or does wifi only work with the mobile connection active?  Even though it says its connected it seems like it is only using the mobile 3g connection.  How can I test?

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: wifi issue possibly

Hi and welcome to the forums!

 

KB13299 Use the Wi-Fi Diagnostics tool.

I suggest using the Advanced testing options.

Thanks,

 

Bifocals

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Regular Contributor
Posts: 84
Registered: ‎12-22-2008
My Device: Bold 9650
My Carrier: US Cellular

Re: wifi issue possibly

I ran the advanced diagnostics but am not sure what to do now. I am connected to the wifi and have an ip address and things look normal but like I said in the earlier post the internet is SO slow. It can take over a minute to load a simple page. Sometimes it can be 5min or it says no connection because no voice but wifi is hooked up and its 802.11n. Sounds like not long but it is compared to android phone running on same wifi. Are other 9650's as slow or just mine. Thanks
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: wifi issue possibly

[ Edited ]

Hi,
I have a 9550 and my WiFi only connection is very quick. I am on my mobile but will provide more info in about an hour. OK?

You are changing both  the browser configuration  to hotspot and general properties under options> browser to hotspot, right?
Thanks,

Bifocals


This should give you points to check:

 

 

 KB24611Firewall and connection requirements for access to the BlackBerry Infrastructure using Wi-Fi technology

KB13363Manually add a Wi-Fi network

KB13494How to connect to a home Wi-Fi network using a BlackBerry smartphone

KB20291Unable to receive data over the wireless network after leaving a Wi-Fi hotspot

KB13488Wi-Fi profile

KB14122Verify connectivity for BlackBerry data services over a Wi-Fi connection

 

I saved this for last, it's the most comprehensive document I know of.

WiFi main support

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

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Regular Contributor
Posts: 84
Registered: ‎12-22-2008
My Device: Bold 9650
My Carrier: US Cellular

Re: wifi issue possibly

Thank you.
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: wifi issue possibly

Let us know how it goes!

Thanks,

 

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Regular Contributor
Posts: 84
Registered: ‎12-22-2008
My Device: Bold 9650
My Carrier: US Cellular

Re: wifi issue possibly

Does BB os 5 support 802.11n?  When I setup my wifi manually and select band type I only have an option for 802.11b/g.  My router is a 802.11b/g/n draft 2.0.  To experiment I went into my router and told it 802.11n only and I lost my wifi connection on my blackberry and on my laptop.  Does this mean that my bold 9650 only supports 802.11b/g?  Thanks

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: wifi issue possibly

[ Edited ]

Hi sgesualdi!

 

Here is my Advanced WiFi diagnostic report.

Can you post the matching sections?

I believe my router supports B/G/N as well I need to check some settings.

Please post back with your carrier and if you have an active data plan (see link)

 

 

Bifocals

 


KB17309 Unable to browse over a Wi-Fi connection

 

I purchased FixmoTools v2.0 recently it's a set of utilities.

I'm still testing it, but here is the result of a speed test option Fixmo has.

My Mobile Network connection is off for the test, only WiFi endabled.

Feb 03 09:00:50

Here are the Speedtest results for my 9550 Storm 2 Verizon v5.0.0.1015.
Connection Type: Wifi
Avg. Download Speed: 3017.8Kbits/s
Max. Download Speed: 5456.08Kbits/s

Avg. Upload Speed: 51.51Kbits/s
Max. Upload Speed: 277.85Kbits/s

 

 

Security Type: Pre-Shared Key (PSK)
Association: Successful
Authentication: Successful
Local IP Address: 192.168.1.4
Signal Level: -32 dBm
Connection Data Rate: 48 Mbps
Status: Network acquired
Authentication Failure Reason:  
Network Type: 802.11b/g
Network Channel: 6

Pairwise Cipher: CCMP
Group Cipher: CCMP

 

 

BlackBerry Infrastructure
Address Used: //216.9.242.59:443
IP Used: 216.9.242.59:443;53800
Connecting: Successful
Authenticating router: Successful
Authenticating server: Successful
Last Contact At: Feb 3, 2011 04:06

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Highlighted
Regular Contributor
Posts: 84
Registered: ‎12-22-2008
My Device: Bold 9650
My Carrier: US Cellular

Re: wifi issue possibly

Here are my diagnostic settings.  I have 54 Mbps which is consistent with 802.11g.  I believe 802.11n has up to 300Mbps.  I am wondering if the Bold or os 5 doesn't support 802.11n yet.  Either way I couldn't connect to the internet tonight from the default browser or BOLT browser even though I was connected to wifi.  I should have been in range. Was only downstairs and my laptop connects via wifi from there so I don't know why it wouldn't work.  I pinged the router and it came back successful but no internet. 

 

Wi-Fi
Current Profile: pats-land
SSID: pats-land
AP MAC Address: 00:21:91:16:0E:13
Security Type: Pre-Shared Key (PSK)
Association: Successful
Authentication: Successful
Local IP Address: 192.168.150.198
Signal Level: -42 dBm
Connection Data Rate: 54 Mbps
Status: Network acquired
Authentication Failure Reason: 
Network Type: 802.11b/g
Network Channel: 3
Pairwise Cipher: CCMP
Group Cipher: TKIP
Gateway Address: 192.168.150.1
DHCP: Successful
Primary DNS: 192.168.150.1
Secondary DNS: 0.0.0.0
DNS suffix:  maine.rr.com
Subnet Mask: 255.255.255.0
Server Domain Suffix: 
Certificate:  Not Applicable
Software
Token: Not Applicable
Hotspot Code:   
Hotspot Message:   
Hotspot Status:  Not Applicable

VPN
Current Profile: 
Concentrator Address: 
Contact:  N/A
Authentication: N/A
Secure Device IP:   
Status: VPN profile is not found.
Resolving Concentrator: N/A
Concentrator IP: 
Primary DNS: 
Secondary DNS: 
DNS Suffix: 
Secure Subnet Mask: 
Retry at: 
Session Lifetime: 
Re-login at: 
Failed Login Attempts: 0
Certificate: Not Applicable
Software Token: