Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 6
Registered: ‎12-11-2011
My Device: torch 9810
My Carrier: at&t

wifi on torch 9810

I have bought a blackberry torch 9810 and i've added a wifi network which appears connected but when i try to use browser then it gives an error "Unable to connect internet contact your administrator" ...what is that?? how can i use wifi on this devise??
Posts: 94,214
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: wifi on torch 9810

What makes you think the WiFi "appears connected"?

 

Go to you Manage Connections screen (the icon of the antenna with the green dot at top) and click on Services Status.

What is the status WiFi Network status?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎12-11-2011
My Device: torch 9810
My Carrier: at&t

Re: wifi on torch 9810

In service status Wifi network is showing wifi active profile. It shows the name of wifi .
Posts: 94,214
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: wifi on torch 9810

Ok, is your BlackBerry on a corporate BES enterprise account?

Or is this your personal BlackBerry with only personal email?

 

Look at Options > Security > Information: What is on that screen?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎12-11-2011
My Device: Torch 9800
My Carrier: Globe

Re: wifi on torch 9810

experiencing the same thing with my 9800.. help?

New Contributor
Posts: 6
Registered: ‎12-11-2011
My Device: torch 9810
My Carrier: at&t

Re: wifi on torch 9810

In security i found 7 options, Password, Encryption, Smart Card, fire wall, Security wipe, security status and Advanced security. How can i know that i m using witch account. But i m not using any kind of BB account...

It is funy that i am unable to use wifi on BB.
Posts: 94,214
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: wifi on torch 9810


maliksufian wrote:
In security i found 7 options, Password, Encryption, Smart Card, fire wall, Security wipe, security status and Advanced security. How can i know that i m using witch account. But i m not using any kind of BB account...

Click on Security Status Information, and tell me what is there.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 6
Registered: ‎12-11-2011
My Device: torch 9810
My Carrier: at&t

Re: wifi on torch 9810

In security status information there is 'No Services'.
New Contributor
Posts: 6
Registered: ‎12-11-2011
My Device: torch 9810
My Carrier: at&t

Re: wifi on torch 9810

I think i've made a big mistake to purchase this BB torch.
Posts: 94,214
Likes: 24,332
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: wifi on torch 9810

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?

You must, in order to get the RIM push email functions you are looking for, as well as addtional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.

So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.

Good luck.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code