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New Contributor
Posts: 2
Registered: ‎06-23-2013
My Device: Blackberry Torch 9800
My Carrier: Telcel

wifi problem with BBTorch9800

hi everyone I have a problem with my torch 9800 when I connect to WiFi and want to enter in to a website in the browser it doesn't let me and have this message The data service not operational. so please if anyone who can help me out and Also I can't use either whatsapp and facebook with Wifi why? Do I need an upgrade or something like that? Thank You
Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: wifi problem with BBTorch9800

You need BIS (BlackBerry Internet Service) on your account to access certain features. Your phone doesn't actually route data through BIS when you're on Wi-Fi but it requires BIS to receive the required service books for Wi-Fi access. Without BIS, using the Opera Mini browser is about your only option.


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New Contributor
Posts: 2
Registered: ‎06-23-2013
My Device: Blackberry Torch 9800
My Carrier: Telcel

Re: wifi problem with BBTorch9800

Thank you so much for replying but where do I get this BIO's? or in which account do I need to have it? and with this BIO will the whatsapp work with wifi? and again thank you so much for ur help.