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Contributor
Posts: 27
Registered: ‎11-17-2012
My Device: touch 9800
My Carrier: touch

wifi problem

I have BB 9800..its problem my wifi..wifi still connect but I cannot access internet exp:FB,world app and all with access internet..after I reboot my phone,all problem back ok..but after 1 hour problem still come back..please help me..I don't reboot always..
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: wifi problem

Hello,

Does it behave this way on ALL WiFi networks? Or have you only tried just one? It may be something about the WiFi network dropping your BB connection after some activity time...odd, but not unheard of. Please try other WiFi networks using the exact same sequences to see if the problem continues. If it does not, then it is that one WiFi network that is your problem...and you must seek help from that WiFi system administrator.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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