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Contributor
Posts: 15
Registered: ‎04-02-2008
My Device: Torch 9800
My Carrier: Bell

wifi problems

Hi all,

My WiFi connection does not seem to be working. Whenever I turn it on and connect to my home network the internet just simply stops working and I get this message: "unable to locate requested server". Once I turn it off I'm able to browse the web once again using my phone's mobile internet. I have a new Torch with the latest OS. Please help!
New Contributor
Posts: 2
Registered: ‎10-09-2010
My Device: 9800
My Carrier: rogers

Re: wifi problems

I had this problem but managed to fix it by clearing the cache. 

1. On the Home screen, click the Browser icon.
2. Press the key > Options.
3. In the Privacy and Security section, below Clear Browsing Data, select the check boxes beside the types of browsing information that you want to delete.
4. Click Clear Now.

 If this still doesn't work try a battery pull.  Battery pull works for so many "fixes" you might want to download the free ap claaed battery pull.

 

good luck

Contributor
Posts: 15
Registered: ‎04-02-2008
My Device: Torch 9800
My Carrier: Bell

Re: wifi problems

Just tried your idea and unfortunately it did not fix the issue Smiley Sad I have also pulled the batt a few times with the same result. I have an app called quickpull..but I also did the actual physical pull
New Contributor
Posts: 2
Registered: ‎04-11-2011
My Device: torch 9800
My Carrier: at&t

Re: wifi problems

For the last week, I've been having the same problems with my Torch when I'm home.  For the first couple months I owned the phone, I did not have this problem.

Also, the problem only seems to be at home.  Out and about, it picks up networks fine.

Email still works fine whereever.

I've tried the above mentioned fixes, but still nothing (at home).

Trusted Contributor
Posts: 113
Registered: ‎04-24-2011
My Device: 8110
My Carrier: att

Re: wifi problems

first, are others able to connect to your home wifi network(could the problem be with your wifi)..if that is not it try http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB13494&slic... 0 1279076107 to reconnect to home network and insure set up correctly

Forums Veteran I
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900
My Carrier: AT&T

Re: wifi problems

Have you tried rebooting your cable modem/wireless router?

 

Try that, then delete and re-add the network on your device.

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New Contributor
Posts: 2
Registered: ‎04-11-2011
My Device: torch 9800
My Carrier: at&t

Re: wifi problems

rebooted modem and router.  that seems to have fixed it.  Thanks!!

Highlighted
Forums Veteran I
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900
My Carrier: AT&T

Re: wifi problems

Good to hear!  Smiley Happy

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*** Please remember to mark your thread as "Resolved" by clicking on OPTIONS to the right of the post and selecting "Accepted Solution."