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New Contributor
Posts: 6
Registered: ‎04-25-2013
My Device: curve 8520 smartphone
My Carrier: myself

will a blown battery stop my phone from working properly? only half loads on startup screen then crashes!

Blackberry curve 8520 pearl
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Hall of Famer III
Posts: 57,612
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: will a blown battery stop my phone from working properly? only half loads on startup screen then crashes!

Hello,

Well, I think it depends on what you mean by "blown". Blown up? Overheated and expanded? Or just no longer functioning good, with no visible signs of any damage?

Any of those can indeed cause this situation. To test, you need a known good identical battery to try in your BB. Likewise, an identical BB without problems, to use your current battery in. The results of this test will indicate if the problem indeed is your battery, or something else about your device itself.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 6
Registered: ‎04-25-2013
My Device: curve 8520 smartphone
My Carrier: myself

Re: will a blown battery stop my phone from working properly? only half loads on startup screen then crashes!

Its expanded a little in places I will try a new battery an see if this is the problem