10-15-2013 05:17 PM
I have a blackberry 8520 using V5 OS and downloaded the latest service books as well as the latest version of windows live and yahoo messengers. The problem is i try to log onto either of them and its justs tries to login with no success, i am on a pay as you go tarfiff with access to wifi. Anybody got any ideas how i can fix this problem. many thanks in advance.
10-17-2013 12:16 AM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support...and to find out if, via the plan you are paying for, you even should be expecting these services to function. Many services will not function without an adequate data plan, even via WiFi...but only your carrier can tell you exactly what services you can expect to work with your plan.