Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
02-15-2013 11:31 AM
i have upgrades and it wont let me upgrade them it starts to maybe transfere 0.1mb then cancels and says there is there was a roblem installing...... i have tried it with bbm whatsapp a few games and all the same ive tried it with 3 g and wifi.
this website and blackberry support is shocking nearly as bad as the software and battery life i cant wait for my contract to end!
02-15-2013 11:37 AM
02-15-2013 11:48 AM
both, maybe if blackberry had a proper support team and software that worked i wouldnt be sat here asking random people to help fix my phone
02-15-2013 11:56 AM
OK, you are still angry, and want to continue venting...that's fine. I'll try to not take it personally.
Since you want help, I am going to have to make an assumption that you are using the on-device AppWorld client in the attempts that are causing you problems? If not, then please clarify with details. If so, then I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully it'll work for you!
maybe if blackberry had a proper support team
Well, when everyone signs their contracts (both for device purchase as well as service plans from their carrier), they are in effect agreeing to the support model that exists. In that model, BlackBerry provides no front line support to any end users for anything, not even warranty btw. All support starts with the carriers, authorized resellers, and original places of purchase (depending on the issue and region), all who can escalate into BlackBerry for issues that they cannot resolve. But, contractually, all parties are bound to this support model, including the end user.
There are plenty of debates about the merits and de-merits of that support model...but those debates are IMHO pointless. It is what it is, and all parties are contractually bound to it. Fortunately, there are helpful sites (like this one) with kind volunteers who do their best to help out other kind souls.
Good luck and let us know...there may be more steps to try in your situation, but I don't want to flood you with suggestions and would rather take a step-by-step approach. If you'd prefer the flood, just let me know and I'll gladly provide it. If you'd prefer formal support, then please do feel free to exercise that channel.
02-15-2013 12:11 PM
not angry at you and appreciate the help im angry at blackberry and its put me off ever having another 1, nothing but problems.
i have tried that it closed was still slow but came back on and did exactly the same
02-15-2013 12:36 PM
OK, then now with a strong carrier network signal (not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Then return to AppWorld and see what happens.
02-16-2013 09:23 AM
no still the same problem
I am going to assume, however, that each step completed exactly as I wrote? You received the proper responses from each of Steps 1 and 2? For if not, then proceeding would be moot.
But, given my assumption that those did complete properly, then please review and perhaps try the following items...
Please double check your PayPal account -- log into it from a PC/browser and ensure that the credentials you use there are identical to those you use to log into MyWorld. Also ensure that all credit cards you have attached to PayPal are current and valid...we have learned that if there is any credit card attached to your PayPal account that is invalid for any reason (e.g., expired), it will prevent AppWorld purchases from completing, even if it is not the funding source. Further, there must be at least one (valid) credit card attached to the PayPal account.
We also have heard from some users who report that creating a whole new PayPal account somehow fixes things and allows them to make purchases. I'm not sure why that works, but reports exist that it does.
In addition, you can try this sequence:
1) Remove AppWorld from your BB
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
4) Do another Batt-Pull reboot
5) See if it now works.
02-17-2013 12:52 PM