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New Contributor
Posts: 7
Registered: ‎03-17-2013
My Device: torch 9850
My Carrier: verizon unlocked

you tube playing problem

I can't play youtube videos in my 9850 torch, an error says "a problem occured while playing the media"
Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: you tube playing problem

Hi manasantony,

Did you purchase your BlackBerry Torch 9850 smartphone from your current mobile network provider or from another source? Are you using a Wi-Fi connection to access YouTube or are you using the mobile network?

 

I look forward to your response.


-FS


 


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New Contributor
Posts: 7
Registered: ‎03-17-2013
My Device: torch 9850
My Carrier: verizon unlocked

Re: you tube playing problem

I purchased it from verizon USA and unlocked it. Now I am using it with vodafone India. I tried you tube through wifi and blackberry internet plan. Both doesn't work

thank you

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Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: you tube playing problem

Hey manasantony,

Sounds like you may need to change the APN settings on your BlackBerry smartphone to those of your current mobile network provider. This KB article should provide more information on this as well as the steps to resolve it. "Unable to view YouTube video file on an unlocked BlackBerry smartphone" KB20491
If you are unsure of the correct APN settings, your mobile network provider should be able to provide these.

 

Let me know if that helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!