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New Contributor
Posts: 5
Registered: ‎05-30-2013
My Device: Dakota 9900
My Carrier: 3 (Tri)

your device had a problem connecting to the server

Please help me, i was frustrated because can't setting my emails in the settup email in my blackberry bold Dakota 9900. This notification "your device had a problem connecting to the server" always appears while I try to connect email setting. Thanks in advance.

 

I has trying some ways like :

- Pull out the battery when device is On & off,

- Eject the sim card

- HRT & deleting old SSB

Contributor
Posts: 27
Registered: ‎05-15-2013
My Device: BlackBerry 9900
My Carrier: china unicom

Re: your device had a problem connecting to the server

Are you on a BIS or BES plan? What type of email are you trying to add (exchange, gmail etc.)? Have you ever been able to set up your email?
New Contributor
Posts: 5
Registered: ‎05-30-2013
My Device: Dakota 9900
My Carrier: 3 (Tri)

Re: your device had a problem connecting to the server

[ Edited ]

I'm on BIS.
I trying to add Yahoo, gmail, & my office email.
I've set those email before, and then it suddenly happen.

I was setting up my email in mobile.blackberry.com and it works, but next if I want to edit / create my email in Email Setup it can't. I just want my Setup email working well like before.. Smiley Happy

 

The Point is How can I fixed my Email setup, so I can access my email everytime without "your device had a problem connecting to a server" appears?
Do you have any suggestion / trick to fixed this problem dramSH?

Contributor
Posts: 27
Registered: ‎05-15-2013
My Device: BlackBerry 9900
My Carrier: china unicom

Re: your device had a problem connecting to the server

At which point do you see this message? When you launch 'email set-up'? Or when you enter your email address and password? By the way where are you located and are you using wifi?
New Contributor
Posts: 5
Registered: ‎05-30-2013
My Device: Dakota 9900
My Carrier: 3 (Tri)

Re: your device had a problem connecting to the server

When i trying to launch email set-up.
I'm in Indonesia and using local Provider - 3 (tri).
Maybe i need to trying connect with wifi first yeah?
Contributor
Posts: 27
Registered: ‎05-15-2013
My Device: BlackBerry 9900
My Carrier: china unicom

Re: your device had a problem connecting to the server

Click Options > Device > Advanced System Settings > Host Routing Table. Click the Menu key and click Register Now.

Try using wifi as well....
New Contributor
Posts: 5
Registered: ‎05-30-2013
My Device: Dakota 9900
My Carrier: 3 (Tri)

Re: your device had a problem connecting to the server

Like i said before, I have tried HRT many times and it didn't works.
(but with 3G signal). Let me trying with Wifi, hope it works.
Thanks brother for your time & answers.

I will update as soon as possible if it works..
Contributor
Posts: 27
Registered: ‎05-15-2013
My Device: BlackBerry 9900
My Carrier: china unicom

Re: your device had a problem connecting to the server

Looks like it might be a problem with your carrier:

www.blackberry.com/btsc/KB32866
New Contributor
Posts: 5
Registered: ‎05-30-2013
My Device: Dakota 9900
My Carrier: 3 (Tri)

Re: your device had a problem connecting to the server

Yes it's correct..
I've called my ISP yesterday, but the Operator said "there is no problem with my number and my network". They asking me to pull the battery out when device on but it's not helping me.

Any suggest bro? I really frustrated now.
Contributor
Posts: 27
Registered: ‎05-15-2013
My Device: BlackBerry 9900
My Carrier: china unicom

Re: your device had a problem connecting to the server

I can only suggest to call back your carrier. It seems like they need to update your subscriber ID in their system.