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New Contributor
Posts: 4
Registered: ‎11-16-2012
My Device: Playbook 16G
My Carrier: 2894411295
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2 Playbooks don't recognize home network anymore

There are two playbooks in my house.  After updating both of them to the lastest version of the OS I tried connecting to my home network.  My saved network did not show up on the Available networks list and when I tried to connect manually it wouldn't connect.  Both playbooks no longer recognize my home wifi network.  All of my other devices still connect to the same wifi network.  

 

I have tried deleting the saved network from the playbook and reconnecting.  I've turned the playbook off and turned it back on.   I've also gone into the router settings online to see what devices are connected and neither playbook shows up on the list.  

 

Can anybody help solve this issue?

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Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: 2 Playbooks don't recognize home network anymore

Check the below KB articles -

 

  • KB26096 Troubleshooting Wi-Fi and networking on the BlackBerry PlayBook
  • KB27735 The BlackBerry PlayBook is unable to connect to a saved WiFi network

 

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Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: 2 Playbooks don't recognize home network anymore

I would take a guess that when you upgraded the OS, new security settings were installed. The PlayBook likes AES data encryption and a Security Type of WPA Personal or WPA2. On the PlayBook tap the Wifi icon, tap Connect Manually. Enter your Network Name (SSID). Place check marks in Automatically Obtain IP ADDRESS and Allow Inter Access Point Handover. You may have to enter the Network Key which may be found on your router. Reboot the PlayBook and the router and try it. Let us know what happens.
New Contributor
Posts: 4
Registered: ‎11-16-2012
My Device: Playbook 16G
My Carrier: 2894411295

Re: 2 Playbooks don't recognize home network anymore

Thanks so very much! This solved the problem.
Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: 2 Playbooks don't recognize home network anymore

Awesome. The PlayBook is fantastic.
New Member
Posts: 3
Registered: ‎12-15-2012
My Device: blackberry playbook Model RDJ21WW
My Carrier: BT

Re: 2 Playbooks don't recognize home network anymore

I'm having the same probs, i've tried your solution but it didn't work can you suggest anything else please.

Forums Veteran I
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: 2 Playbooks don't recognize home network anymore


Trish72 wrote:

I'm having the same probs, i've tried your solution but it didn't work can you suggest anything else please.


duplicate post.

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