06-08-2012 07:15 PM
06-08-2012 07:19 PM
06-09-2012 12:34 AM
narci ha escrito:
Looks like it's pay first before any support
With BlackBerry® Incident Based Support, you can receive support from the BlackBerry Technical Support team by providing your credit card information (American Express, MasterCard, Visa) before your support issue is addressed.
A technical support incident is one technical question, problem or issue that will be managed until resolution, regardless of the number of contacts (email or telephone) required to resolve it. If a particular technical issue requires multiple interactions with BlackBerry Technical Support to reach a suitable resolution, you’ll only be billed once.
Purchase a support incident by calling (877) 255-2377 (toll free) or 1-647-426-1108. Upon entering the telephone menu, select option 2 for technical support, then wait on the line until you hear the Incident Based Support
Is there no way to send the PB in to get it repaired without paying an upfront technical support fee?
Did u already solved the problem? What OS version do u have?