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BlackBerry® PlayBook™

Posts: 13
Registered: ‎04-24-2011
My Device: Bold 9000, Playbook 64GB
My Carrier: Fido

Re: 64GB Playbook died, just out of warranty period :(

Just got off the phone with support. No charges for troubleshooting.

1st rep (Miranda) was super nice and walked me through some troubleshooting. She determined that my PB needed RMA and transferred me to the RMA dept.

RMA department (Joanne) was also super nice and I explained to her my PB was out of warranty. She told me RIM will fix my PB even though I was out of warranty period for free.

If any RIM reps read this....your CS dept is awesome. One of the best service I have ever had with any company concerning RMA.

Kudos to the RIM employees!!!!
Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: 64GB Playbook died, just out of warranty period :(

Try the three button reset again. I know you have done it at least once. Hold down the Power Button and both volume buttons at the same time for 15 seconds and then wait 1 minute then hold the power button only until the red light flashes then release it and wait for the PB to reboot.
Have the charger connected during this process. I think you are right when you said it was software related. The three button reset is the same as Control - Alt - Delete on the computer. You may have to do the reset several times.
Forums Advisor II
Posts: 837
Registered: ‎05-26-2012
My Device: PRIV Android 6.0 Beta, Passport, Z30, Q10, Z10, PlayBook

Re: 64GB Playbook died, just out of warranty period :(

narci ha escrito:

Looks like it's pay first before any support Smiley Sad



With BlackBerry® Incident Based Support, you can receive support from the BlackBerry Technical Support team by providing your credit card information (American Express, MasterCard, Visa) before your support issue is addressed.

A technical support incident is one technical question, problem or issue that will be managed until resolution, regardless of the number of contacts (email or telephone) required to resolve it. If a particular technical issue requires multiple interactions with BlackBerry Technical Support to reach a suitable resolution, you’ll only be billed once.

Purchase a support incident by calling (877) 255-2377 (toll free) or 1-647-426-1108. Upon entering the telephone menu, select option 2 for technical support, then wait on the line until you hear the Incident Based Support




Is there no way to send the PB in to get it repaired without paying an upfront technical support fee?



Did u already solved the problem? What OS version do u have?



BlackBerry Elite Support - BlackBerry PRIV Marshmallow 6.0 Beta. /Passport/Z30/Q10/Z10/PlayBook, #BlackBerryFanOfTheMonth
(Not BB Employee)