10-24-2011 02:12 AM
10-24-2011 10:01 PM
Yes I did. I connected it to my other pc, a Windows 7 64-bit machine. It's basically my backup. The PB connected and I have access to move files and any media to the PB.
02-21-2012 04:55 AM
I have the same problem. I tried every possible solution that were suggested in many forums but in vain. Still couldn't connect via USB not even as a drive.
03-16-2012 11:33 AM
just wondering if you have managed to resolve this issue as I had very same issues, even having spent toooo many minutes with BB tech support team.
When I say BB IT support team, it felt more like I was an extra in the comedy IT crowd, taking advice from Jen for the comedically low level of competency and tekkie knowledge shown by them. laughably clueless!? Sorry to offend but my situation is crazy.
03-16-2012 11:47 AM
I was not able to determine why the PB would not connect with my Windows 7 32-bit pc. Tech support had no solutions as well. Fortunately, my other pc, a Windows 7 64-bit pc had no problems with the PB connection. Very weird and frustrating at the same time. Considering some of the other quirks with the 32-bit pc, its not surprising. Good luck with resolving your problem though. Sorry I can't offer any concrete solutions.
03-16-2012 12:00 PM
thanks for replying so quickly. It just seems crazy that these two collossal companies can't seem to work things through seemlessly, well as near as, I mean they are the IT 'experts' right? anyway, I am determined to find the answer and when I do I will post it here.
03-16-2012 12:03 PM
03-18-2012 12:24 PM
BB: Playbook OS QNX 2.0....
Laptop: HP Elitebook 8540w; OS win7x64 pro
re: PB HDD not mounting (but can backup?); Problems occuring when attempting to sync PB to laptop via BB DTS [all versions].
well the problem I had was very similiar, if not identical to BBjazz's [as stated above]. Having spent weeks searching and trying out lots of proposed solutions I found one that eventually worked for me.
The problem was having multiple instances of the 'Mircosoft 6to4 adapter.'
In fact I managed to collect 317 of them!!
Anyway, these need removing. There are batch files that purportedly remove them in a single procedure but not for me, I had to do it the long way, manually, one by one. It took me about 1.5 hours. It sounds long but it got the job done so well worth the effort.
Here's what I did, all within PC [laptop]; PB disconnected.
1.Uninstall all BB software. i used revouninstall [adv option] to make sure BB DTS and File Manage were completely removed. No software legacy issues to contend with.
3. open device manager [control panel->hardware and sound->device manager]
4.view tab dropdown menu->show hidden devices.
5.Within graphics area expand 'Network adapters.' if you see 2or more 'Mircrosoft 6to4 adapters' you have too many.
6.Highlight and delete each one. i.e hit 'Delete' they uninstall themselves. I actually deleted them all, thinking 1 would reinstall itself on restart but it didn't, so now I have no 6to4 adapters but I have experienced no negative consequences!
8. reinstall latest BB destop software
9.Plug in playbook, drivers will autoinstall.
Viola!!! a fully functional piece of kit.
By the way, I did check to see if the 6to4 adapters reloaded themselves but they didn't.
Anyway, hope this works for you guys. And apologies if there is any sucking of eggs being taught. I just know I need as much detailed instructions as possible, not being too IT savvy.
Good luck. Cheers all....