Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

Regular Contributor
Posts: 88
Registered: ‎07-27-2012
My Device: Blackberry PlayBook OS Version:
My Carrier: Century Link
Accepted Solution

About warranty for Playbook

Hi there,  I just happen to find out that I need to purchase a warranty in order to have my Playbook serviced.  Now, I contacted Office Depot, where I purchased the tablet over 3 months ago, come to find out I have to get an extended warranty in order to get my Playbook serviced.  It has been heating up while I browse the web after 10 minutes.   Therefore,  Office Depot does have a warranty to cover the problem.  Right now, I cannot afford to get a warranty because of cost.   Oh, I happen to find out it takes over a week for a box to arrive by mail, so that I can mail my Playbook in to get it serviced.  Hence, probably over a 3 week period before I even have my Playbook back in my hands.  So, I'll just  continue to  browse the web  quickly.   Everything else works fine with my Playbook, so that's a good thing(as I cross my fingers!)  

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: About warranty for Playbook

Even though you are out of your free first three months warranty, I'd still encourage you to call RIM's PlayBook support direct, and deal with them.




They have been extra good about serving PlayBook warranties after the three month period. For free.

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Posts: 142
Registered: ‎07-27-2011
My Device: Red Z10, 32GB PlayBook, Numerous Android/WP8/FirefoxOS/Other devices
My Carrier: T-Mobile

Re: About warranty for Playbook

+1 to what JSanders said, I had a charger issue about 5 months after I purchased my first PlayBook, and RIM sent me a new charger free of charge even though the warranty was up.


Guru III
Posts: 32,253
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: About warranty for Playbook

after 13 months, my camera stopped working and RIM sent me a new PlayBook


this is by no means a guarantee, but a call cant hurt


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Regular Contributor
Posts: 88
Registered: ‎07-27-2012
My Device: Blackberry PlayBook OS Version:
My Carrier: Century Link

Re: About warranty for Playbook

Thanks for your reply. So I just call the number for the United States. I will try and see what happens. I hope I have the .correct number.