08-06-2012 06:34 PM
Hi there, I just happen to find out that I need to purchase a warranty in order to have my Playbook serviced. Now, I contacted Office Depot, where I purchased the tablet over 3 months ago, come to find out I have to get an extended warranty in order to get my Playbook serviced. It has been heating up while I browse the web after 10 minutes. Therefore, Office Depot does have a warranty to cover the problem. Right now, I cannot afford to get a warranty because of cost. Oh, I happen to find out it takes over a week for a box to arrive by mail, so that I can mail my Playbook in to get it serviced. Hence, probably over a 3 week period before I even have my Playbook back in my hands. So, I'll just continue to browse the web quickly. Everything else works fine with my Playbook, so that's a good thing(as I cross my fingers!)
Solved! Go to Solution.
08-06-2012 06:39 PM
Even though you are out of your free first three months warranty, I'd still encourage you to call RIM's PlayBook support direct, and deal with them.
They have been extra good about serving PlayBook warranties after the three month period. For free.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
08-06-2012 06:43 PM
+1 to what JSanders said, I had a charger issue about 5 months after I purchased my first PlayBook, and RIM sent me a new charger free of charge even though the warranty was up.
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
08-06-2012 09:19 PM
after 13 months, my camera stopped working and RIM sent me a new PlayBook
this is by no means a guarantee, but a call cant hurt
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V