10-07-2012 10:15 PM
Close but the problem is on the phone. Back up the phone. Connect to BBDM. Pull the battery. Full update. Replace battery. Wipe phone. Install bridge. Bridge apparently is running on the phone in a window.
10-08-2012 10:38 AM
You have to follow the bricked phone procedure. Same as for the playbook. Get the latest BBDM. Plug the phone in wait for it to set up. Then pull the battery, it will ask if you want to update/recover. Say yes and put the battery back in. It will warn about wiping everything. Follow the prompts and it will erase your firmware and put it back. Check the forums here and Crackberry for detailed instructions.
I put bridge on first after the wipe... That way if there is a conflicting app you can tell when you put it back. I only restored my contacts and some selected items back to the phone.
10-16-2012 03:08 PM
This has something to do with BES. If you attempt to configure the phone for BES (whether it works or not), or apparently if the phone has EVER been configured for BES this is the symptom. A normal "data wipe" would not fix it.. I inadvertently tried a BES mailbox (fingers moving before brain), and poof the problem came back even though I cancelled the BES activiation, and cleared out everything. YMMV. Now if the 9370 would just do FM radio like the 9360 . . .