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New Contributor
Posts: 4
Registered: ‎01-12-2013
My Device: BlackBerry PlayBook
My Carrier: O2
Accepted Solution

BB PLAYBOoK WONT UPBATE MY App

Help my bb playbook wont update apps or when i try and buy an app it just say it can't connect to the wifi and that I need to connect it what happing here?? 

Highlighted
Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB PLAYBOoK WONT UPBATE MY App

Ok. Are you connected to WiFi at the time?

 

If so, then try restarting the Playbook... touch the upper right battery icon > Restart.

Now, reconnect to WiFi and try AppWorld again.

 

Good luck.



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New Contributor
Posts: 4
Registered: ‎01-12-2013
My Device: BlackBerry PlayBook
My Carrier: O2

Re: BB PLAYBOoK WONT UPBATE MY App

Hi, yes I'm using wifi now and writing this on BB PLAYBOOK. I turned playbook off then tried to upgrade one of my apps it just says that I need to connect to the wifi network.

 

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB PLAYBOoK WONT UPBATE MY App

Ok. Did you turn it off and back on, or did you do exactly as I suggested?


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New Contributor
Posts: 4
Registered: ‎01-12-2013
My Device: BlackBerry PlayBook
My Carrier: O2

Re: BB PLAYBOoK WONT UPBATE MY App

Well I did just turn ot off and on! But I reread ur post and did what you said I restarted it and still wants me to connect to wifi 

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB PLAYBOoK WONT UPBATE MY App

And after that did you reconnect to wifi?
Can you try another wifi router?


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Posts: 4
Registered: ‎01-12-2013
My Device: BlackBerry PlayBook
My Carrier: O2

Re: BB PLAYBOoK WONT UPBATE MY App

Ok I solved the problem 

I deleted the saved wifi connection and started again, reconnected to the same wifi connection and it worked 

Thanks for the help 

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB PLAYBOoK WONT UPBATE MY App

You're welcome... doing just that would have been my next suggestion, glad you got it!



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code