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New Contributor
Posts: 2
Registered: ‎02-23-2012
My Device: Torch 9850, Playbook.
My Carrier: Verizon
Accepted Solution

BBM crashes in Playbook after OS2 install.

Hello,

 

I upgraded two Playbooks to OS2, one has no real issues. (other than a longer boot time.) The second has problems with BBM.

 

When you open the bridged BBM it starts to open but immediately crashes. I have tried resetting the phone (which has the new bridge.) and Playbook but the issue persists.

 

Has anyone else experienced this or have a fix?

 

Thanks in advance for any help.

New Contributor
Posts: 2
Registered: ‎02-24-2012
My Device: 9900
My Carrier: Rogers

Re: BBM crashes in Playbook after OS2 install.

Same here. Once in a while you get lucky but 9 times out of 10 it crashes on launch. So annoying.

New Member
Posts: 1
Registered: ‎02-24-2012
My Device: torch 9860
My Carrier: digicel

Re: BBM crashes in Playbook after OS2 install.

i have the same problem ,bbm just crashes ,how do i fix this

New Member
Posts: 1
Registered: ‎02-24-2012
My Device: BlackBErry Bold 9900
My Carrier: Rogers

Re: BBM crashes in Playbook after OS2 install.

It took me over an hour and 2 BB's to figure this out for a user at my company.  It didn't seem to be Playbook related as other BB's worked on that particular Playbook without issues.

 

I migrated the users data over to a new BB and found that it had the same issues!  Lates OS, latest version of BBM and Bridge.

 

The only thing I could think of is that it's something in the users data.  I looked at the list of BBM Contacts this user had and found  a number of entries with really odd characters.  Stuff like "_~@Princess@~_" but with even stranger characters not in the english alphabet.  On the BB, I edited these contacts profiles and changed their display names to something plain text and re-tested.  It worked!

 

I presume these fonts/characters that the Playbook can't display is what is causing the BBM crashing.

New Contributor
Posts: 2
Registered: ‎02-24-2012
My Device: 9900
My Carrier: Rogers

Re: BBM crashes in Playbook after OS2 install.

Yes!! I had a few people on my list with those stupid characters. I didn't even know you could edit that stuff out. Once I did BBM on my PlayBook started working normally.
Thank you!
New Contributor
Posts: 2
Registered: ‎02-23-2012
My Device: Torch 9850, Playbook.
My Carrier: Verizon

Re: BBM crashes in Playbook after OS2 install.

Thanks BSynowiec, I removed the majority of those funky characters in the BBM names and that cleared the issue.

Thanks again.
New Member
Posts: 1
Registered: ‎02-27-2012
My Device: Curve 8530
My Carrier: Koodo

Re: BBM crashes in Playbook after OS2 install.

I have done the above and still have the issue. For me it seems to happen when I have the phone in remote control mode. Disconnecting then opening BBM seems to work but it is a bit of a pain. Anyone else having this same issue? I have to say the issue is not resolved yet sorry.

 

 

Highlighted
Visitor
Posts: 1
Registered: ‎09-03-2012
My Device: Bold 9900 & PlayBook
My Carrier: LIME Jamaica

Re: BBM crashes in Playbook after OS2 install.

[ Edited ]

Hi all. 

 

My problem, of this nature, began Sept 02, 2012 after a week of good use.  All apps and both OS's are up to date and all other bridged applications work very smoothly.  I've, also, edited all my contacts to plain text (removing all fanciness). The problem still persists, where the BBM screen attempts to open but begins to flicker between a black screen and the "accessing app" screen.

 

Any ideas of what I can do to solve this?

 

Regards