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BlackBerry® PlayBook™

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New Member
Posts: 1
Registered: ‎03-21-2013
My Device: Playbook RDJ21WW
My Carrier: vodafone uk

BBM not working on Playbook

Hi just purchased Playbook on Monday BBm will not connect through to playbook. I am running bbm 7.0.1.23 on phone  and bridge is 2.1.0.34

Emails and Texts work via the bridge ok

My daughter has same set up but is using the previous version on bbm she didnt perfom the upgrade and it works perfectly via the bridge

When I try to acess bbm on playbook via the bridge it says 'your version of bbm is not compatible with bby bridge. Download the latest version of bbm to use it on playbook. As I have the latest version is there a bug in the latest upgrade?

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: BBM not working on Playbook

Hi emn37,

 

Welcome to the support community!
To resolve this issue, could you please try uninstalling the BlackBerry Bridge App then reinstalling the most recent version from BlackBerry World? Once you have reinstalled the application, could you please test it with BBM again and let me know if that helped?

 

I look forward to your reply.


-FS


 


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