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Reply
Contributor
Posts: 11
Registered: ‎01-22-2013
My Device: Playbook, curve 9320
My Carrier: O2

BBM won't work

ive just brought my playbook, and ive downloaded bb bridge and everything works fine through it until I try and go on bbm, when I go onto it it comes upwith a white box and says your version of blackberry messenger is not compatible with bb bridge. Download the latest. Version on bbm to use it on your playbook.  But when I try and download it it tells me that I can't download it because it us not compatible with my current service Profile.  What do I do???

Contributor
Posts: 11
Registered: ‎01-22-2013
My Device: Playbook, curve 9320
My Carrier: O2

Re: BBM won't work

Can someone help me please??? 

Forums Advisor III
Posts: 1,483
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Re: BBM won't work

On the phone, install the latest version of the BBM, and then it should work 

---------------------------------------------
Using the Playbook and the Z10 and the Z30 and loving them

Martin
Contributor
Posts: 11
Registered: ‎01-22-2013
My Device: Playbook, curve 9320
My Carrier: O2

Re: BBM won't work

I've got the latest. BBM on my phone 

Guru III
Posts: 32,253
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BBM won't work

What version of BBM do you have?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


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Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

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Highlighted
Contributor
Posts: 11
Registered: ‎01-22-2013
My Device: Playbook, curve 9320
My Carrier: O2

Re: BBM won't work

I've got V.7.0.0.126

Guru III
Posts: 32,253
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BBM won't work

I would remove the BlueTooth pairing from both PlayBook and Phone, restart Playbook and do a battery pull on phone and set up Bridge again.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V