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BlackBerry® PlayBook™

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New Contributor
Posts: 5
Registered: ‎07-28-2012
My Device: Blackberry Playbook
My Carrier: sprint

BLACKBERRY PLAYBOOK MAJOR ISSUE

Blackberry is having a major power issue and when you call technical support they try and wear you out with troubleshooting and leveling up. When I said I have a device with a factory defect and it won't power up they told me my only option was to send in for repair which could take 2 or 3 weeks.

 

More troubling, I told them to send me one that works and just take mine back or give me a refund, there reply..."Blackberry does not give refunds, but we can fix it." This is a factory defect and had they offered to ship me one that works right away I wouldn't have even contemplated a refund. I was so dissappointed with Blackberry's customer support. My business uses blackberry and just their handling of this situation, I will be switching to Apple products for the customer service aspect.

 

Too bad that blackberry doesn't get that customer service is the key to CUSTOMER LOYALTY, not necessarily better product. I am now compelled to hit every message board and put out the word that blackberry has ran its course and lost their direction.

Developer
Posts: 236
Registered: ‎07-27-2012
My Device: BlaclBerry PlayBook 16gb, BlackBerry dev alpha
My Carrier: Airtel

Re: BLACKBERRY PLAYBOOK MAJOR ISSUE

What was the problem
Forums Veteran I
Posts: 2,077
Registered: ‎10-10-2010
My Device: Priv
My Carrier: Three UK

Re: BLACKBERRY PLAYBOOK MAJOR ISSUE

They are doing what most companies would do? Is there an issue sending it in for repair?