Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
New Contributor
Posts: 5
Registered: ‎09-04-2012
My Device: Blackberry Playbook 16gb
My Carrier: Nokia
Accepted Solution

Battery died- green light keeps on flashing, nothing happens

My playbook battery has died. I tried all kind of tricks to bring it back (plug and unplug almost 30 times in a row for example), connect it to the computer, resetting (about 20 times probably, when it was plugged it, when it wasn't).

Now after the red light, there is a green light which keeps on flashing.

Try to switch it on, the message with Battery critical low level and connect to a power source comes on.

Have you got any suggestions? Please help??? Much appreciated

Posts: 95,156
Likes: 24,498
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Battery died- green light keeps on flashing, nothing happens

Your PlayBook is at a very low battery level. It simply needs charging for a LONG period of time, several hours, maybe 24 hours, with a known good RIM OEM Playbook wall outlet charger.

 

Read this: 

Article ID: KB27705 BlackBerry PlayBook Power - Battery charge and discharge characteristics

Article ID: KB26667 Battery and power guide for the BlackBerry PlayBook

Article ID: KB26855 The BlackBerry PlayBook tablet battery drains faster than normal or has irregular fluctuations in the battery level



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎09-04-2012
My Device: Blackberry Playbook 16gb
My Carrier: Nokia

Re: Battery died- green light keeps on flashing, nothing happens

Yeah, thanks for the reply. Managed to revive it eventually. But everything I had on my playbook is lost. What a dissapointment. Waste of money.

Posts: 95,156
Likes: 24,498
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Battery died- green light keeps on flashing, nothing happens

What did you do to revive it?

What all data was lost?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎09-04-2012
My Device: Blackberry Playbook 16gb
My Carrier: Nokia

Re: Battery died- green light keeps on flashing, nothing happens

Everything I had. Photos,apps, documents, all gone. 

To revive it, I have spent the last 5 hours plugging it, unplugging it, resetting it, following whatever tips I could find on the forums. After doing that, I just switch it on and it was 18% charged so I kept on doing that until I was able to install the updates. But it was exactly as if I just bought it. Everything I had on it was lost.

Posts: 95,156
Likes: 24,498
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Battery died- green light keeps on flashing, nothing happens

So what you did was what is referred to a "debrick" or complete device wipe and OS reload.

 

Have you EVERY backed up your Playbook to the PC before using the Desktop Software? If so, you can restore that data.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Contributor
Posts: 5
Registered: ‎09-04-2012
My Device: Blackberry Playbook 16gb
My Carrier: Nokia

Re: Battery died- green light keeps on flashing, nothing happens

Will do that from now on. I only used my PlayBook for 2 weeks before this happened. Then I thought it was a factory problem, so I wanted to give it back, I didn't know it was a very common problem. From now on I will make sure I keep my PlayBook charged so I don't have to spend again so much time on reviving it. I was disappointed to find myself in this situation, but it's all sorted now so I will be more careful in the future. Thank you for all the help.