Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 1
Registered: ‎10-15-2013
My Device: Playbook 64 GB
My Carrier: None

BlackBerry Playbook 64 GB serial number missing on my purchase order...

Hi all,


I bought my new BlackBerry PlayBook 64 GB in the month of January 2013 through amazon.com and my friend who stays in US has purchased the tab on behalf of me and I stay in India (it was shipped to me).  Recently, 15 days back I got a problem with the power button of the tab and the screen is not showing up.  Hence, I visited the nearest Redington Service (authorized service agents in India).


Despite of my tab possessing a proper Serial Number, they ask for a proof of purchase with a S/n to be mentioned in that document.  I told them that I've bought it over amazon.com and hence I don't have a VAT Invoice, they rejected my plea and didn't consider my tab for repairing. 


My tab is still under warranty.  Can anyone help me out in how to proceed about this issue and get my tab repaired.