04-26-2011 07:47 AM
I cannot get my PLAYBOOK to communicate with PC :
For 5 days now i've tried every possible permutation of power on / power off / with & without desktop software (PC)started, re-installed : playbook working, charged, under sharing set to WINDOWS and wifi sharing off etc.. as per all the other suggetsions on tihs forum. I've spent about 6 hours on this - how can such a basic problem exist for so many at launch ?
Desktop SW can see the playbook , recognise its PIN, but cannot communicate - it hangs there with the green communicating logo in the bottom right corner : so I annot share media or files or bacup etc... Sometimes i get invited to 'update' through a pop-up but this just hangs indefinitely also....
Desktop SW works fine for blackberry bold 9700.... so i dont beleve its a problem with my PC.
Desktop SW is the latest version from the blackberry www.
(I can connect with my MAC however , but i dont travel with my MAC so its not viable solution).
This is very disapointing : such a basic fundamental requirement, and nowhere near out of the box..
Q: is this a known issue ? is there a fix coming soon ? what else can i try, given that the desktop SW can see the playbook , but just hangs ' connecting indefinitely.
04-27-2011 04:16 PM
Welcome to the forums.
You may want to try going through the following clean uninstall of the BlackBerry Desktop Software, then reinstall.