09-25-2011 08:57 PM
ok i was having the same problem until i just read up on some stuff..
the issue is that the playbook can not connect to the pc with wifi on...
not to sure if im late on this one on helping everyone but turn off your wifi and then connect your playbook to your pc. it worked for me and i hope it will work for u
09-25-2011 10:45 PM
11-20-2011 01:14 AM
11-24-2011 12:33 PM
Had the same problem with my brand new PlayBook until I disabled ZoneAlarm. Apparently DM does not work with ZoneAlarm (at least not with my version). It does work OK with Windows XP firewall though. This is exactly the same problem I have with iTunes. I have to first disable ZoneAlarm. Even if I add the PlayBook IP address to the ZoneAlarm trusted zone it will not work with it.
12-13-2011 11:02 AM
great info here, as i think it's connected to my problem. having same issues as everyone else, the destop mgnr is not recognizing the device. if i go into the directory it's not listed as a drive either. yet when i plug it in, the computer recognizes it as a black berry smartphone and assures me it's ready to go.
i have tried all the other tips previous to this one, but i think this one might have a clue to my problem. I had attempted to uninstall rim network adapter in error, but windows would only let me disable it. however it had disappeared. since then i have not been able to connect my playbook to the pc. i reinstalled everything.
now when I go into my internet/network connections (i'm using win xp), i see one LAN. and no RIM one. but the rim network adapter is showing in the hardware/device drivers and it's enabled.
so i'm wondering if i need to get a network rim connection set up in control panel with my lan?
12-13-2011 01:43 PM
OKAY guys, thanks to trying everything everyone else did and failing, i did manage to fix my issue.
recall: i had tried to uninstall the rim network adapter, but windows wouldn't let me. i believe it started to, and stopped the uninstall corrupting my file. rendering it useless
so with the playbook plugged in and on, I went back to control panel> system> hardware>drivers and found RIM network adapter (research in motion). right click, I uninstalled it successfully this time.
then i shut down the blackberry desktop software
I rebooted the playbook (still plugged in). remembering that it should install any drivers it needs
Upon booting the computer detected a new RIM device (yay!), which first came up with a yellow warning balloon but went away. i right clicked on it, and it was in fact enabled.
The computer next said I connected A NEW blackberry device. and my PIN # was showing in the BBdesktop sofware. I backed up my files.
I went to windows explorer and found the playbook showing up as a disconnected network drive.
I think there are many issues that causes the playbook to be unrecognized by it's pc software, but it would be nice to have a list of everything we could go thru to help troubleshoot. my solution i got bits and pcs from others and pieced it together. i hope this helps someone else.
12-13-2011 02:09 PM
I'm glad this worked for you.
Unfortunately I've tried many different variations of this method and I have never been able to connect my Playbook to my PC (Win XP). No matter what I do, the RIM Network Connection ends up with an error (This device cannot start).
I was able to finally get it to connect to my laptop (Vista), of course now I can't do a full back up (but that's a whole different issue all together).