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BlackBerry® PlayBook™

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New Contributor
Posts: 5
Registered: ‎05-20-2011
My Device: Blackberry Playbook 16GB Wifi
My Carrier: -

Blackberry ID password restoration issue

[ Edited ]

Hello,

 

I've got a problem with Blackberry ID password recovery. 

When I'm trying to restore password using form at this site https://blackberryid.blackberry.com/bbid/recoverpassword/

I receive an email with password restoration link, but actually it doesn't works for me. When I navigate to this link I'm unfortunately get the message "BlackBerry ID Services An error has occurred and your request cannot be processed."

 

I use an ID <removed>, and my Blackberry Playbook has been registered with this ID.

I've tried to restore password 5 or more times, but the result is the same.

 

EDIT: Personal Information such as e-mail is prohibited for your security. Please review User Guidelines  under section "Be careful."

 

Who can help?

 

Thanks a lot!

Highlighted
New Contributor
Posts: 5
Registered: ‎05-20-2011
My Device: Blackberry Playbook 16GB Wifi
My Carrier: -

Re: Blackberry ID password restoration issue

The solution is to copy link, then paste in a navigation string in browser. not to click it, because link is incorrect.