11-02-2012 12:55 PM
I updated the OS on my playbook, shut off the playbook and now it will turn non and open the front page with Blackberry Playbook on the colored background but will not open beyond that point. I have fully charged the notepad, Turned it off and on many times, held the on/off button down for 20-25 seconds at start-up and at shutdown but nothng is working. I did have problems opening the playbook occassionally prior to the update but now...it absolutely will not open. Any suggentions.
11-02-2012 05:10 PM
OK, it sounds like it's bricked, so you lost your data if not backed up.
You can try Debrick...
Make sure you know your Blackberry ID and password
If you can, backup important data. Preferably by wifi share drag n drop as well as desktop backup.
Turn Playbook right off (i.e. Shut Down)
Ensure you have the latest Blackberry Desktop Software to your PC or Mac and start it up
Connect the Playbook by USB cable.
If the red light starts to glow press the Off button.
Because Playbook is off you will get an error message basically saying Retry or Update (on Mac it says repair rather than Update)
Quickly select the Update (or repair) option
The Playbook will start to get a new OS that will take a good hour to download via the PC
Follow the registration process using your current Blackberry ID
Add back your email accounts etc.
Reinstall your apps from App World, My World.
Copy back your data.
Your data will be gone.
11-08-2012 11:18 PM
11-10-2012 08:58 PM
11-12-2012 05:47 PM