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BlackBerry® PlayBook™

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New Contributor
Posts: 4
Registered: ‎04-14-2012
My Device: Playbook
My Carrier: None

Blackberry Playbook - Micro USB port not working for sync and charging

Yesterday, the playbook was working fine and today I connected it to the PC and nothing worked.  The PC would not recognize the playbook.  I uninstalled the desktop software and reinstalled it to no avail.  I also tried charging it and it would not charge.  I bought the product in November 2011.  Should I return it to where I bought it (BestBuy)?  Also, it should be still covered under warranty correct?

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New Contributor
Posts: 8
Registered: ‎02-15-2012
My Device: Playbook, Bold 9930
My Carrier: Verizon

Re: Blackberry Playbook - Micro USB port not working for sync and charging

I had the same problem and had to return for warrenty fix, search and you will find other threads on this topic

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Blackberry Playbook - Micro USB port not working for sync and charging

The PB has 1 year warrantyRim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: playbooksupport@blackberry.com
(UK Support) 0800 096 2805

Playbook French Support in Canada:
http://fr.blackberry.com/playbook-ta...ok-support.jsp
Phone : 800 914 533 (within 90 days from activation)

The correct URL for the PlayBook support in France is:
http://fr.blackberry.com/playbook-tablet/overview.jsp#!playbook-support
New Contributor
Posts: 4
Registered: ‎04-14-2012
My Device: Playbook
My Carrier: None

Re: Blackberry Playbook - Micro USB port not working for sync and charging

[ Edited ]

Thanks. I already knew about the warranty.  So do I call Blackberry, and then bring it back to BestBuy for repair?  I only bought the product the end of November 2011.

 

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Blackberry Playbook - Micro USB port not working for sync and charging

Call RIM. They may have you ship it to them for repair.
New Contributor
Posts: 4
Registered: ‎04-14-2012
My Device: Playbook
My Carrier: None

Re: Blackberry Playbook - Micro USB port not working for sync and charging

Do I have to pay for the shipping?

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Blackberry Playbook - Micro USB port not working for sync and charging

I don't work for RIM but I think they send you a box to ship it to them, I believe all shipping cost are paid by them, they will fix it and ship it back to you. Now did you insert the plug the wrong way and damage the connector inside the PB?
New Contributor
Posts: 4
Registered: ‎04-14-2012
My Device: Playbook
My Carrier: None

Re: Blackberry Playbook - Micro USB port not working for sync and charging

[ Edited ]

Nope, i disconnect from the USB port on the PC.  Also, I am computer literate, so that question is redundant.

 

Contributor
Posts: 10
Registered: ‎04-11-2012
My Device: 9900
My Carrier: Rogers

Re: Blackberry Playbook - Micro USB port not working for sync and charging

Have you tried turning it off and then on again? (the playbook)
New Member
Posts: 1
Registered: ‎01-20-2013
My Device: playbook
My Carrier: rogers

Re: Blackberry Playbook - Micro USB port not working for sync and charging

I have the same problem. It worked fine for a few weeks that I was able to enjoy it before the usb port came loose, now I'm tryign to find other ways to charge it. If you tried to charge it upside down then the usb port may have been damaged.  A repair guy wanted $89.00 to fix it in an hour (ya right haven't seen any one fix some thing like that in an hour)  Also if it's not under warenty, and the warenty only covers you for a few months then places like Best Buy won't be able to do any thing for you. If you can wait a few weeks ship it back to rim and have the usb port repaired or contact rim and see if they will replace the playbook.