10-03-2012 06:05 PM
Hey there, my blackberry playbook left side speaker rubber just got out
I can't put it back in i called customer support and the lady that answered me told that it is not in the warranty.
She Said i Need To Pay 99.99$ just to put the rubber back in.
I got very disappointed .
I was thinking that rim is making good products.
Also The Lady Told Me That i docent Worth To Repair, she tell me to put some glue on but
How can a glue hold the rubber when there is supposed to be a hole and a tiny part to be inserted in.
Ps: i dint buy the playbook, this playbook was given to me by rma because my last one have battery problems .
10-03-2012 06:36 PM
02-23-2013 03:40 PM
I have exactly same prob. I was first told go to best buy from where you bought it. Next time I called was told its not covered under warranty. I don't think its worth spending $100 fixing basically a bad product that failed in 10 months. I am am greatly disappointed with customer support I got.
02-24-2013 07:21 PM
Dont be scared . I asked to talk to the supervisor of the customer service department and she gladly fixed my playbook for me. Now it runs like a charms
02-25-2013 01:01 PM