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New Contributor
Posts: 2
Registered: ‎06-20-2014
My Device: playbook
My Carrier: no

Blackberry playbook stuck screen at Tablet Basics after security wipe

i just bought a used playbook and did a security wipe to change blackberry ID , however, its getting stuck on the tablet basics right after the blackberry bridge setup screen. Only the option 1 (home screen) is light, option 2 is grey. Before I press option 1, I can move back to the bridge set screen. After I press option 1, there is no reaction on screen except that I can open or close keyboard. I tried three-button-press to restart it and used blackberry software to debrick but it still stuck at the page. Is there any methods to try? Thanks!

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New Contributor
Posts: 2
Registered: ‎08-02-2014
My Device: Playbook 16GB
My Carrier: 31629404858

Re: Blackberry playbook stuck screen at Tablet Basics after security wipe

Hey garyxu,

I did the same reset yesterday and now I have the same result.
Have you find a solution?

thank you in anticipation
New Contributor
Posts: 2
Registered: ‎06-20-2014
My Device: playbook
My Carrier: no

Re: Blackberry playbook stuck screen at Tablet Basics after security wipe

just saw your reply, I still have no idea how to rescue it. sorry about it.
Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Blackberry playbook stuck screen at Tablet Basics after security wipe

Follow this minus the back up part.

 

 

First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.

This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/

After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.

 




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New Member
Posts: 2
Registered: ‎12-13-2015
My Device: playbook
My Carrier: mtnl

Re: Blackberry playbook stuck screen at Tablet Basics after security wipe

it didnot work for me ...please help

New Member
Posts: 2
Registered: ‎12-13-2015
My Device: playbook
My Carrier: mtnl

Re: Blackberry playbook stuck screen at Tablet Basics after security wipe

i am facing the same problem can u help