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New Contributor
Posts: 6
Registered: ‎01-29-2013
My Device: Playbook 16GB
My Carrier: free mobile

Bridge not working since last update

Hello there,

 

Since the last update with my 9300 the bridge is not working anymore stating that my providers doesn't allow connexion. I phone them and they told me it is an issue with BB.

If I get back to previous version of bridge it works properly.

For info my provider is : "FREE MOBILE" in France 

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Bridge not working since last update

Hi malep,

 

Did you also make sure you have the latest version of BlackBerry Bridge installed on your device? 

 

At what point are you encountering an issue? During the Bluetooth connection or the launching of BlackBerry Bridge?

 

Thanks!

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
Posts: 6
Registered: ‎01-29-2013
My Device: Playbook 16GB
My Carrier: free mobile

Re: Bridge not working since last update

Actualy it was working fine with bridge 2.1.0.24 but since I upgraded to 2.1.0.32 (no further update available).

The connection betwwen playbook and the phone works fine for example I can use the remote functionanlity or read mail that are on the phone. But the playbook failed to connect to the internet.

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Bridge not working since last update

Ok, so to clarify, you are able to view messages, calendar, memos etc, however, you are unable to connect to the internet using the Browser?

 

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 6
Registered: ‎01-29-2013
My Device: Playbook 16GB
My Carrier: free mobile

Re: Bridge not working since last update

That's it

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Bridge not working since last update

Do you have the Browser icon? What happens when you click on it? Do you receve any error messages?

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 6
Registered: ‎01-29-2013
My Device: Playbook 16GB
My Carrier: free mobile

Re: Bridge not working since last update

I don't have the browser Icon in the bridge folder...when opening the normal browser it failes to connect stating that my  

provider doesn't allow the connection which is not true because when I downgrad to previous bridge version it works

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Bridge not working since last update

Do you have the latest version of software on your BlackBerry PlayBook? Let me know what version you are currently using. Swipe down from the top bezel, then choose Software Update.

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 6
Registered: ‎01-29-2013
My Device: Playbook 16GB
My Carrier: free mobile

Re: Bridge not working since last update

I am on 2.1.0.1526 on the playbook

The only strange thing is if I loading back 2.1.24 on my phone the bridge works but not with 2.1.0.31

Highlighted
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Bridge not working since last update

What version of BlackBerry device software do you currently have installed?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!