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New Member
Posts: 2
Registered: ‎07-04-2013
My Device: Play book 64GB
My Carrier: O2

Broken Playbook lost purchased music?

[ Edited ]

I hope someone can help. My Playbook recently died and the store had no replacements so I exchanged for another product. Problem is I had purchased 60 tracks from the music store. I no longer have the Playbook and I did not back things up to my desktop. Have I lost all my music or is there a record of my purchases (deleted all the emails) and a way of retrieving these? I hope someone can help. My email is REMOVED Many thanks


Mod Edit: Personal Information removed to comply with Community Guidelines and Terms and Conditions of Use.


Posts: 134
Registered: ‎05-16-2013
My Device: Q10/9900/9790
My Carrier: Rogers

Re: Broken Playbook lost purchased music?


Welcome to the BlackBerry Support Community Forums.


I am sorry to hear about your issue and I hope can assist. How was the music added to the previous BlackBerry PlayBook? Was it downloaded through the BlackBerry World using your BlackBerry ID?


I look forward to your reply!



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New Member
Posts: 2
Registered: ‎07-04-2013
My Device: Play book 64GB
My Carrier: O2

Re: Broken Playbook lost purchased music?

Hey Goose Yes that's right I downloaded it on the music app that came preloaded on the Playbook with my blackberry Id. I actually called customer service the same day and they told me it was not possible to transfer the music from the Blackberry account to another device that wasn't a Blackberry. As I now use an iPad they pretty much said I had lost the music which was frustrating when I bought 60 tracks at 99p a shot! I have since bought about 25 tracks on my new device so if you are able to solve my problem, Blackberry customer services will be getting a call back!!! Many thanks Doug