08-07-2012 06:11 AM - edited 08-07-2012 06:15 AM
08-07-2012 09:49 AM - edited 08-07-2012 09:50 AM
Please explain what you mean by Total restore using desktop. Is that from the the backup/restore menu or a forced update using the debrick method?
Sounds like a total debrick update or security wipe from ghe Settings menu is required which will delete all data and software and reload the current OS.
Total debrick:- this requires pb disconnected and completly shut down. Start up desktop software and connect the pb whilst still shut down. After the error message quickly accept the invitation to Update. It will take a while.
08-07-2012 12:18 PM - edited 08-07-2012 12:37 PM
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
08-07-2012 12:52 PM
Might be time to call support so they can look at the logs
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V