Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
New Contributor
Posts: 6
Registered: ‎11-26-2011
My Device: Playbook 32GB
My Carrier: Bell

Call Fail Message with Video Caht

Video chat use to work and now won't.  Call rings in but doesn't connect or I get a call failed message.

Internet connection is strong, have rebooted and cleared chat history.

Any other suggestions?

Thanks

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Call Fail Message with Video Caht

Hello lisahaydon, 

 

Sorry to hear about your issue. 

 

Does this happen with all video chats you try to conduct? Is the other party able to chat with others using video chat?  You may want to reach out to our BlackBerry® PlayBook® tablet support team directly using the information at the following link. http://bbry.lv/MCTdax

 

 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!