10-25-2012 07:04 PM
Hey, thanks for the reply. I will call suport SAP. Hard to beleive that it's a hardware fault, due to the timing of the
new software being installed. It ran trouble free until 2.1 was loaded. But hey, hope they give me a new one.
11-05-2012 06:43 AM
11-06-2012 12:57 PM
the one good answer is: get it replaced while still under one year warranty.
4003 is a 'hardware error' it turns out - but no specifics given.
Call RIM Support and they will do the replacement - my new one has no camera issues.
Only one older app is acting up Solarium (the sky and planet app) sadly. Though I have yet ask the vendor about it.
Replace your Playbook.
11-06-2012 02:22 PM
I've seen that many people are "replacing" their tablets 'cause they're still under warranty... but what about if the warrant expired???, what the **bleep** could, the people with tablets more than a year, we do!!!, does somebody in this "support forum" thought about it...
It's so simple for all who recently bought it, but not for the rest...
11-06-2012 03:36 PM
I'm on the line now with a technician.. I know how this is going to go. If your Playbook is out of warranty, call them any way, they will extend the 90 support for you. You won't have to pay only because this is a known issue that came about after upgrading to the new software bundle. So I will be sending my playbook in for repair.
I can understand about being frustrated and ready to look at other options. I'm really tying to hold on for the BB10 release, but I'm looking into Windows8 options and the samsung Note (Android) options. Now that my carrier is carrying the Samsing Note Android Phone and I will just go buy the tablet to go with it. And honestly, the only reason I'm looking into these options is bc I'm going back to college and they both had handwriting recognition software. That means, I can just use OneNote as a notebook, no pens and papers needed except for a test, and even then, it all maybe electronic.
Please BB10, Show up!! Just show up!!
11-17-2012 05:22 AM
I am using a Playbook device and having EXACTLY THE SAME problem with you, the problem came this morning without any update before that.
What is going on? I do not believe that the camera hardware is broken because the Video Chat function still access the front camera as good as normal while the Camera function could not access both - the 'Error.4003 picture' message shows up when hitting the Shoot button, and the 'camera switching' button not worked as well.
NO LOVE!!! :-(
11-17-2012 08:03 AM
Did you try resetting your playbook ? That cleared up the problem for me. There was also a new software update shortly after that which I downloaded and have not had a problem since. Good luck.
11-17-2012 09:39 AM
I have done both the following solutions:
1. Wipe Data/Machine --> No luck,
2. Use Black Berry Desktop app to Restore the Factory ROM (original) for my device --> Still no luck.