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New Contributor
Posts: 6
Registered: ‎07-09-2011
My Device: Blackberry Torch 9800 / Blackberry Playbook 16GB
My Carrier: Digicel Jamaica

Camera launches with Black and White Horizontal lines

Team,

 

i've noticed recently since updating to OS 1.0.6, my camera/video fails to load without the presense of " Black and White' Horizontal lines across the screen.

 

The device is not physically damaged and intermittently the camera/video launches after hard reset..

 

PLEASE ADVISE. 

Forums Veteran I
Posts: 2,359
Registered: ‎04-19-2011
My Device: Z10 & Playbook
My Carrier: Verizon Wireless

Re: Camera launches with Black and White Horizontal lines

please give us more info on your os version. os 1.0.6 there were 2 updates.
what do u mean without the presence of black and white horizontal lines. my camera does not have these.
Be a Shepard and not an iSheep.
New Contributor
Posts: 6
Registered: ‎07-09-2011
My Device: Blackberry Torch 9800 / Blackberry Playbook 16GB
My Carrier: Digicel Jamaica

Re: Camera launches with Black and White Horizontal lines

Thanks for your prompt response ,

 

The sentence wasn't phrased gramatically correct, whenever i attempt to launch the camera the interface loads with " Black and White horizontal " lines in the background of the camera interface instead of the expected image being captured via the camera .

 

So in otherwords i'm seeing the camera button, zoom bar etc, however these funcions are layered over " Black and White lines" instead of an active image.

 

The os version is 1.0.6.2390 

 

Forums Veteran I
Posts: 2,359
Registered: ‎04-19-2011
My Device: Z10 & Playbook
My Carrier: Verizon Wireless

Re: Camera launches with Black and White Horizontal lines

Dies this happen on both cameras. or just one of them. If it is one of them it would suggest a hardware problem and suggest that you return for an exchange asap.
Be a Shepard and not an iSheep.
Forums Veteran I
Posts: 2,359
Registered: ‎04-19-2011
My Device: Z10 & Playbook
My Carrier: Verizon Wireless

Re: Camera launches with Black and White Horizontal lines

Have you done a hard reset the Power button and the -+ button held for 15 seconds, if it is not hard ware related you may need to a security wipe and re install the OS. after backing up your critical data.
Be a Shepard and not an iSheep.
New Contributor
Posts: 6
Registered: ‎07-09-2011
My Device: Blackberry Torch 9800 / Blackberry Playbook 16GB
My Carrier: Digicel Jamaica

Re: Camera launches with Black and White Horizontal lines

Yup ! so i may just need to wait until another update is available
Highlighted
New Member
Posts: 5
Registered: ‎03-01-2013
My Device: Playbook 16gb
My Carrier: MTN

Re: Camera launches with Black and White Horizontal lines

I'm having the same exact problem, re-uploaded the OS (version 2.1.0.1314). Please help thanks