04-25-2012 02:28 PM
I recently upgraded to 126.96.36.1998 from 188.8.131.5271 and the update process went through smoothly. However, after the upgrade, neither of my cameras work and when i launch the camera app i get an alert window with the following message:
"Camera Error: The camera is in use. Close any other instances of the camera and try again"
I did a security wipe, and also reloaded the OS through the desktop software, neither of which helped. The cameras dont work when i open video chat either,
Searching the knowledge base i found one article which was of no help.
04-27-2012 07:52 PM
04-27-2012 09:50 PM
Ive tried the reboot
And the app works but when i go to switch cameras the screen turns black
Then, when i close and reopen camera it shows that message again
"the camera is in use. Close any other instances of the camera and try again"
Ive also just deleted my qr scanner that also uses the camera rite after i rebooted my playbook
04-27-2012 10:21 PM - edited 04-27-2012 10:22 PM
I also tried the reboot without success. The only camera app I had before the upgrade was pencil camera and haven't used that in weeks.
About half of the time I also cannot get he video chat app to work since this happened and the knowledge base article is the same one I linked to in my original post. There are a few otherpeople experiencing this same issue on crackberry forums and only some of them found success by downgrading back to 7971 but hat didn't work for everyone.
I also just noticed that the two volume buttons don't take a screenshot anymore...well it took one when I tried thereboot butit isn't working now.
04-27-2012 11:37 PM
04-28-2012 08:20 AM