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New Contributor
Posts: 2
Registered: ‎01-21-2014
My Device: BlackBerry playbook 2.1
My Carrier: O2

Can no longer access hotmail account since hacked

My hotmail account seems to have been hacked - sending spam to all in my contacts. Although I ve been able to reset my password and can now access the account from another device, I can't from my playbook. It doesn't recognise my address/password ( old or new) and after turning the device off and on again, has lost most of my contacts. I've tried removing my email account details and re-installing to no avail. Can anyone help pls?
New Member
Posts: 1,477
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Re: Can no longer access hotmail account since hacked


clairhair wrote:
My hotmail account seems to have been hacked - sending spam to all in my contacts. Although I ve been able to reset my password and can now access the account from another device, I can't from my playbook. It doesn't recognise my address/password ( old or new) and after turning the device off and on again, has lost most of my contacts. I've tried removing my email account details and re-installing to no avail. Can anyone help pls?

You said that you removed the account and then re-added it. Have you rebootd the device before re-aading the account, if you have not done so, it is then worth a try

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Using the Playbook and the Z10 and the Z30 and loving them

Martin
New Contributor
Posts: 2
Registered: ‎01-21-2014
My Device: BlackBerry playbook 2.1
My Carrier: O2

Re: Can no longer access hotmail account since hacked

Think I did this yesterday, but have tried it again for good measure. Still not allowing me to add my account but cheers- appreciate the suggestion.