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Reply
New Member
Posts: 2
Registered: ‎10-21-2012
My Device: playbook 16g
My Carrier: rogers

Can't connect to internet or email

If I try to open my email I get the message "The server is not responding. The server name in the account settings might be incorrect, or the server might be offline." But these are the same settings I have had for 8 months with no problems and my internet/email is working fine on my desktop. Help!

Forums Advisor I
Posts: 527
Registered: ‎09-16-2012
My Device: BB PlayBook (32 GB Wi-Fi OS 2.1.0.1314), Torch 9810 (OS 7.1.0.746), Z10 (OS 10.3.1.1581)

Re: Can't connect to internet or email

[ Edited ]

arlegacy wrote:

If I try to open my email I get the message "The server is not responding. The server name in the account settings might be incorrect, or the server might be offline." But these are the same settings I have had for 8 months with no problems and my internet/email is working fine on my desktop. Help!


Is Wi-Fi on? Are you connected to a wireless network? You can remove your Wi-Fi network connection and reconnect with a fresh connection profile.  

 

New Member
Posts: 2
Registered: ‎10-21-2012
My Device: playbook 16g
My Carrier: rogers

Re: Can't connect to internet or email

Yes my WIFI is on..after I posted my problem, I re-started my playbook and I can no connect. Not sure what the problem was but it appears to have fixed itself. Thanks for your help!

Highlighted
Forums Advisor I
Posts: 527
Registered: ‎09-16-2012
My Device: BB PlayBook (32 GB Wi-Fi OS 2.1.0.1314), Torch 9810 (OS 7.1.0.746), Z10 (OS 10.3.1.1581)

Re: Can't connect to internet or email


arlegacy wrote:

Yes my WIFI is on..after I posted my problem, I re-started my playbook and I can no connect. Not sure what the problem was but it appears to have fixed itself. Thanks for your help!


Good for you! Could you please mark your post as resolved since you solved the issue yourself?

 

Thanks and Goodnight.