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BlackBerry® PlayBook™

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New Contributor
Posts: 2
Registered: ‎09-10-2013
My Device: playbook
My Carrier: none

Can't sign in with blackberry id on playbook

when i try to log into blackberry id from my playbook, it attempts to log in for about a minute then comes back with a network/connection error.  My connection to the wifi is strong and i can browse the internet from the tablet. i can also log into my bbid acct from my pc, so i know my id and password are ok.  i also have a second playbook on the wifi that doesnt have any problems. I have rebooted the playbook several times and it just wont sign in. very frustrating, i cannot access blackberry world, or update any of my apps.  any help would be greatly appreciated

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New Contributor
Posts: 2
Registered: ‎09-10-2013
My Device: playbook
My Carrier: none

Re: Can't sign in with blackberry id on playbook

installed the OS update but still cannot log into BB ID. I no longer get a network/connection error, it just continues to try to connect indefinitely but never actually connects
New Member
Posts: 1
Registered: ‎12-12-2013
My Device: playbook
My Carrier: none

Re: Can't sign in with blackberry id on playbook

Still having trouble? try this...
Had same issue for weeks - drove me crazy trying to find solution.
- nothing wrong with wi-fi connection, could browse and check email OK
- nothing wrong with blackberry ID, verified through phone and PC
This worked for me right away.
1. turn off wi-fi
2. go to wi-fi settings
3. delete ALL saved wi-fi networks
4. turn off playbook
5. turn on playbook
6. turn on wi-fi
7. connect / setup your wi-fi connection again
- I did not have to change any router or wi-fi settings on my home network
New Member
Posts: 1
Registered: ‎01-20-2014
My Device: Blackberry Playbook
My Carrier: xxx

Re: Can't sign in with blackberry id on playbook

Thank you so much for this solution.  I too couldn't log in with my BB id on Playbook even though I could log in with same username and password on my PC.  I followed your steps and it worked like a charm, it's still kind of a pain to redo the Wifi setup.Weird, it's like there's some kind of bug with Playbook.