Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
Contributor
Posts: 28
Registered: ‎01-24-2012
My Device: Bold 9700
Accepted Solution

Can't update Playbook apps, update button missing

Hey Guys,

My Playbook was in repairs so they wiped everything. Now I cannot update any app. Even if I delete for example need for speed, it always reinstalls an old 1. version. I tried reinstalling, security  wipe but no luck. I've got a notice on the top that i have updates but i am stuck. Of course i don't want to buy new apps until this is solved.

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Can't update Playbook apps, update button missing

I thought the purchased apps are linked to your blackberry ID.

Can you head to

http://us.blackberry.com/support/tablets/playbook/contact-support.html

and give them a call after registering?

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Contributor
Posts: 28
Registered: ‎01-24-2012
My Device: Bold 9700

Re: Can't update Playbook apps, update button missing

Yes, they are linked. i don't have a problem with that. My problem is that i Cannot update apps. It says Need for Speed update 2.2.0 available on the top left but i don't have update button anywhere within App World. I am still running 1.3.71 version of NFS. Deelet, reinstall, and it reinstalls the old one again. I guess i won't be able to update any apps :/

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Can't update Playbook apps, update button missing

I understand.  Can you give support a call?  Since you've wiped it already,  not sure why its not working right.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Contributor
Posts: 28
Registered: ‎01-24-2012
My Device: Bold 9700

Re: Can't update Playbook apps, update button missing

There is no free support as I know and my tablet is older than 90 days...

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Can't update Playbook apps, update button missing

[ Edited ]

Who did the repair?

You get a year support:

http://us.blackberry.com/content/dam/blackBerry/pdf/legal/northAmerica/english/Playbook_Limited_Warr...

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Contributor
Posts: 28
Registered: ‎01-24-2012
My Device: Bold 9700

Re: Can't update Playbook apps, update button missing

Authorized service did the repair the battery died I guess.

 

There is no free support as I know regarding software issues like this and i am not eligible for 90-day support.

 

I am attaching a print screen about this problem. I think you see the contradiction... It says 2.2.0 available and no update button

Forums Veteran I
Posts: 1,625
Registered: ‎02-28-2012
My Device: Two PB's

Re: Can't update Playbook apps, update button missing

Click on the dark blue band in the list to get to the home page in app world for need for...  Sometimes the update is there.

_________________________
Contributor
Posts: 28
Registered: ‎01-24-2012
My Device: Bold 9700

Re: Can't update Playbook apps, update button missing

No, there is no update button on the page of the app either...
Forums Advisor III
Posts: 1,477
Registered: ‎04-19-2011
My Device: BlackBerry Z10 + Z30 + Playbook 64
My Carrier: Rogers

Re: Can't update Playbook apps, update button missing


cheerke wrote:
No, there is no update button on the page of the app either...

I recently had to setup a new Playbook, and I had the same problem, what I dod was to delete the old program and to install the new one, and it eorked perfectly

 

Good luck

---------------------------------------------
Using the Playbook and the Z10 and the Z30 and loving them

Martin