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BlackBerry® PlayBook™

New Member
Posts: 1
Registered: ‎02-19-2014
My Device: Playbook
My Carrier: Sympatico

Cannot authenticate internet provider

Getting a message when I refresh my All Accounts: Unable to authenticate Sympatico. When I first turn the playbook on it downloads e-mails but then this message appears. The browser is working but for several days when I would check settings/WiFi, my account was there but would show not connected even though I could still browse and would get e-mails intermittently - would not let me reconnect saying my SSID had to be unique. Today I am receiving e-mails and browsing but still getting the message after the first e-mails download upon opening the playbook

Called Bell and because my computer is working OK and I have an active WiFI, Bell says it is a problem with my tablet.

Guru III
Posts: 32,144
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cannot authenticate internet provider

possible your neighbor has a similar SSID, my sister had that issue and we changed her SSID and issue went away


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