06-16-2012 06:00 PM
since a few weeks my PlayBook just cannot connect to my computer. The desktop software sees it but doesn't mount it, nor can it access files.
I have seen fixes about TCPIP NetBios Helper service not running or anti-virus. Nothing helps. I can see the network connection in "Manage Adapters" but that doesn't seem to help.
Is there any fix planned? The Playbook is now useless.
I am on Win7x64.
I have tried uninstalling and reinstalling the software.
Solved! Go to Solution.
06-16-2012 07:37 PM
06-18-2012 04:02 AM
thanks for your reply, but you can trust me that I tried everything I was able to find here to fix the issue.
I have found the fix myself now.
The service "Workstation" was disabled and once I started it, the PlayBook instantly connected and everything works fine. No driver issues, no "Client for Windows" missing issues, no TCP-IP Helper issues. It was something completely undocumented.
Find the Service under Services in Windows 7 (just type into the start button search)
Workstation - Creates and maintains client network connections to remote servers using the SMB protocol. If this service is stopped, these connections will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.
BlackBerry should add this to the KnowledgeBase and document their dependencies properly.