11-26-2012 09:19 AM
Now, I am trying really hard to have faith in my Blackberry products. I must tell you, it's not easy. Last month, I ran into a lot of problems when backing up and updating my Torch (link: http://supportforums.blackberry.com/t5/BlackBerry-
Here is now my problem:
The Desktop Softwre takes at least 4 minutes to connect to my tablet. Once it connects, I can't have access to the left side menu, where it says: "Files" and also the "Video" menu. When I click there, it says: “A problem occurred while attempting to connect to your blackberry device” Therefore, I cannot transfer any files and videos into my Playbooks.
Also, the computer doesn't recognize it as an additional drive/memory. So, I cannot drag and drop files/videos that way neither. I know I was able to do this the first day I got my playbooks as I did transfer a couple of videos that way.
These 2 playbooks are barely new - and both cannot be hooked with the BB Sofware, therefore, I think my problem may be with the software, not with the units. Please help me.
Thanks so much !!
Solved! Go to Solution.
11-27-2012 12:50 PM
11-28-2012 07:17 PM
1)Start Blackberry device manager first
2)Select your device and press explore
Connect your playbook to your local lan using wifi [best and easy way] , there are so many app in app word that do that
hope it help.
11-29-2012 09:28 AM
08-24-2015 01:08 PM
I have a similar problem. My Playbook connects to Desktp Software but cannot sync any files or transfer any pictures or files.
I have tried switching the Anti-Virus function off the desktop. No good.
I have re-installed Desktop software.No good.
Very frustrating as it worked six months ago but now nothing.
Please advise what I could possibly do.
I do not want to loose what is on the Playbook.
Thank you in advance.