04-11-2012 08:13 PM
I go to hook-up my playbook and the software says you need to update. I have 2.0 but the software says I have 1.0. Try to update but then runs into error and cannot finish. Wiped playbook and tried to go back to 1.0 and then hook-up but it does not allow you to do that. It makes you hook-up to the internet and download 2.0. I figured maybe if I could keep 1.0 then hook-up and upgrade through the software but will not allow you to do that. Any thoughts?
04-12-2012 08:21 AM
I found the best way to do the updates on the Playbook is to do them with a WiFi connection to the net. I found doing these through the PC using the Desktop Manager software occasionally had errors and would abort.
One thing I don't like with the Playbook is it will not allow me to do updates and install new software in to it using tetherning through the phone. I have a data plan for the phone and for web browsing using tether that can handle whatever I would want to do.
04-12-2012 03:17 PM
Have same problem...
Sent e-mail to bb support and get rereply that they need case opened for that (requested inc#).
Looks like a problem on SW....
It appeared right after Playbook was reset (I did it two times, just in case...)
04-12-2012 03:46 PM
There is no error code.
Desktop SW shows v1.0 for the playbook.
In reality my PB has v2.0, latest bundle.
Because Desktop SW see it as V1.0 it always try update PB and do not let restore saved data.
04-12-2012 04:09 PM
04-12-2012 04:32 PM
04-12-2012 09:58 PM
Just to add a suggestion as a temporary solution until you can find the answer...
Try to see if you can access the Playbook's folders by simply connecting it to the USB port and using Windows Explorer to get in to it. You can then back up the folders individually to your hard drive by copying them over. I don't think you will be able to do this with the system files. These are mainly part of the OS anways.
Did you call support for the Playbook?