Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

New Contributor
Posts: 6
Registered: ‎06-21-2011
My Device: 9300
My Carrier: T-mobile

Cannot manage accounts

When I go to open my email the email application simply hangs up and will not display any messages. When I go to accounts to try and delete or add, merely see the spinning circle and cannot manage, add ordelete an account. I've turned the unit on and off several times, deleted cache, etc, but nothing works. What do I do short of a complete security wipe? 

Posts: 216
Registered: ‎08-23-2012
My Device: Javelin 8900
My Carrier: Axis

Re: Cannot manage accounts

maybe your blackberry device is out of memory internal so it is hangs up
try to restart your blackberry
Posts: 95,783
Likes: 24,590
Solutions: 6,409
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot manage accounts

moniko17 wrote:
maybe your blackberry device is out of memory internal so it is hangs up
try to restart your blackberry

So, why do you think this. Have you seen "out of memory internal" a problem on the PlayBook yourself?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Cannot manage accounts

Do the three button reset. Hold down the Power Button and both volume buttons at the same time for 15 seconds and then wait 1 minute then hold the power button only until the red light flashes then release it and wait for the PB to reboot which will be about 4 minutes. After the reboot, go back into accounts, delete all of them. Do a restart of the PlayBook (tap battery icon, tap restart). When the PlayBook is back up and running, reinstall your accounts. Let us know the outcome.