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BlackBerry® PlayBook™

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New Contributor
Posts: 6
Registered: ‎06-21-2011
My Device: 9300
My Carrier: T-mobile

Cannot manage accounts

When I go to open my email the email application simply hangs up and will not display any messages. When I go to accounts to try and delete or add, merely see the spinning circle and cannot manage, add ordelete an account. I've turned the unit on and off several times, deleted cache, etc, but nothing works. What do I do short of a complete security wipe? 

Developer
Posts: 216
Registered: ‎08-23-2012
My Device: Javelin 8900
My Carrier: Axis

Re: Cannot manage accounts

maybe your blackberry device is out of memory internal so it is hangs up
try to restart your blackberry
Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot manage accounts


moniko17 wrote:
maybe your blackberry device is out of memory internal so it is hangs up
try to restart your blackberry

So, why do you think this. Have you seen "out of memory internal" a problem on the PlayBook yourself?

 

 

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Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Cannot manage accounts

Do the three button reset. Hold down the Power Button and both volume buttons at the same time for 15 seconds and then wait 1 minute then hold the power button only until the red light flashes then release it and wait for the PB to reboot which will be about 4 minutes. After the reboot, go back into accounts, delete all of them. Do a restart of the PlayBook (tap battery icon, tap restart). When the PlayBook is back up and running, reinstall your accounts. Let us know the outcome.