01-22-2013 07:45 AM
I'm in a situation that I want to change my username in my Blackberry ID account in the editing box. However, it won't accept my new and current email address which is the one I want to use for the username. I'm not sure who to contact about this problem. There is a number listed in the contact us page, which is 519-888-7465. Is this number toll free? I live in the United States.
Solved! Go to Solution.
01-22-2013 08:46 AM
You can read below
KB28060 - How to change or update a BlackBerry ID username on the BlackBerry ID website
KB32514 - How to change or update a BlackBerry ID username on a BlackBerry smartphone
01-22-2013 10:08 AM
My situation is that I use to have another PlayBook and it was registered to my other email address. So when I got this new PlayBook, I can't get it registered to my new email address. I already tried to re-register my PlayBook that I own now to my other email address and I get a notice indicating that my username has already been taken. Therefore I am stuck with the former email address, and I would like to change from my former email address to my new email address for my PlayBook ID.
01-22-2013 10:27 AM - edited 01-22-2013 10:28 AM
You can use your existing BBID on both Playbooks. That way you can use the purchased apps on the new one.
But you can't change it. You need to do a Security Wipe on the new playbook , and when it comes back with the setup you can EITHER use your existing BBID OR create a new one and Register it on the spot.
You should be able to use any email address that has not already been used by someone as a BBID to create a new BBID .
You can create an email address just for that purpose if you want - just write it down somewhere safe together with the password. You will not have access to purchased apps you bought on the old BBID if you use a fresh one.
(Security wipe will delete all your photos, documents videos etc. )
01-22-2013 10:46 AM
The other Playbook I returned to the store was defective and so I got a new one. I didn't do a security swipe on the Playbook I returned. Apparently it still has my former email address and therefore, I have to use it for my new Playbook ID. All I want to do is change my username(email address) to my new Playbook ID. It won't accept my new email address, so I have to keep the old one which was in the other Playbook that I returned to the store. Therefore, I have to keep the former username(email address) in my new Playbook, I presume?
01-22-2013 12:34 PM
I thought I had explained.
Just tell us is your new playbook set up and working, or does it refuse to be set up.
Then someone else can help you